tayo Platform Account Terms

We at tayo operate a gaming and sportsbook platform available only where local law permits. These terms set out the rules that govern your account, deposits, withdrawals, and use of our services. By creating an account on tayo, you agree to these terms and acknowledge that our services are subject to your jurisdiction's applicable laws.

Our platform supports football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

This page covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. Read it carefully before you join tayo.

Account opening and eligibility on tayo

When you open an account on tayo, you confirm that you are of legal age in your jurisdiction and that you have the legal right to use our platform. We require one-time identity verification (KYC) before your first withdrawal. This involves uploading a government-issued ID and proof of address. We process KYC applications within standard business hours and notify you of approval or rejection via email.

Your tayo account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or create multiple accounts. If we detect account sharing, duplicate accounts, or fraudulent activity, we reserve the right to suspend or close your account and forfeit any balance. We do not refund balances from closed accounts due to policy violation.

Deposits and payment methods on tayo

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are instant for e-wallets and typically arrive within subject to verification for bank transfers. We do not charge deposit fees. Your deposit is credited to your tayo account balance immediately upon confirmation by the payment provider.

You are responsible for ensuring that your deposit comes from a legitimate source and that you have the legal right to use the payment method. We do not accept deposits from third parties or stolen payment methods. If we detect suspicious deposits, we may freeze your account pending investigation.

Withdrawals and settlement

Withdrawals on tayo are processed back to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes to local payment. If you used a online payment virtual account, your withdrawal is sent to the e-wallet account you provided during KYC verification. We do not charge withdrawal fees.

Withdrawal processing times vary by payment provider. E-wallet withdrawals typically settle within hours; bank transfers within one business day. We do not guarantee exact withdrawal times. Processing depends on the payment provider's standard windows and your account verification status. During peak periods or holidays like Idul Fitri, Idul Adha, or Imlek, processing may take longer.

Deposit methods

We support mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Choose based on your preference and availability.

Processing times

E-wallets settle instantly; bank transfers within subject to verification during business hours. Outside business hours, processing may be delayed.

Withdrawal limits

We do not publish fixed withdrawal limits. Limits depend on your account status, verification level, and payment provider restrictions.

Fees

We do not charge deposit or withdrawal fees on tayo. Your full balance is credited or debited as requested.

Bonus terms and promotions

We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms published at the time of offer. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. We do not offer fixed bonus amounts; instead, we describe bonuses in generic terms such as "an attractive welcome offer" or "a new-customer promotion." Bonuses are subject to wagering requirements and other conditions outlined in the promotion details.

Bonus funds are separate from your cash balance and may have restrictions on withdrawal or game eligibility. We reserve the right to forfeit unused bonuses after a specified period (typically 30 days). If you breach bonus terms, we may cancel the bonus and forfeit any associated winnings.

Our tayo policies and dispute resolution

Account suspension and closure

We reserve the right to suspend or close your tayo account at any time if we believe you have violated these terms, engaged in fraudulent activity, or posed a risk to our platform. Suspension is typically temporary; closure is permanent. If your account is suspended, you cannot access your balance or place new bets. If your account is closed, we will attempt to return your balance via your registered payment method, subject to any outstanding disputes or regulatory holds.

Dispute resolution on tayo

If you believe there is an error in your account balance, a settlement decision, or a payment transaction, contact our support team immediately. Provide your account email, transaction ID, and a detailed description of the issue. We investigate disputes within standard business hours and respond via email or in-app message. Our decision is final unless you have evidence of a clear system error or payment provider failure.

For disputes that cannot be resolved through our support process, you may escalate to our management team. We will review your case and provide a written response within 10 business days. If you remain unsatisfied, you may pursue remedies available under your jurisdiction's law.

Data protection and privacy

We collect personal data (name, ID, address, payment details) to verify your identity, process deposits and withdrawals, and comply with regulatory requirements. We do not sell your data to third parties. We share data only with our authorized verification partners and, if required, with regulatory authorities. Your data is encrypted and stored securely. For details, see our privacy policy

Jurisdiction notice

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. By accessing tayo, you confirm that you are in a jurisdiction where our services are legal and that you comply with all applicable local laws. We are not responsible for your use of tayo in jurisdictions where it is prohibited.

These terms are governed by the laws of the jurisdiction in which tayo operates. Any disputes arising from these terms or your use of tayo are subject to the dispute resolution process outlined above. You agree not to pursue legal action outside this process unless required by your jurisdiction's mandatory consumer protection laws.

Changes to these terms

We may update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of tayo after notification constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

These terms apply to all users of tayo. By creating an account, you accept full responsibility for your use of our platform and acknowledge that our services are available only where local law permits. For questions about these terms, contact our support team via the FAQ page or in-app messaging. We are here to clarify any policy or help resolve account issues.

Your use of tayo is governed by these terms and our privacy policyTogether, they form the complete agreement between you and tayo. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. We encourage you to review these terms regularly and stay informed about updates.