tayoPrivacy Policy

This page describes what we collect when you use tayo and how we keep that data protected. We are committed to transparency about our data practices across all our services—sportsbook markets for Liga 1 and Piala AFF, live-dealer tables, slot games, and payment processing via DANA, e-wallet, mobile banking, local payment, and bank virtual accounts.

When you create an account on tayo, deposit funds, place bets, or interact with our live-dealer or slot games, we collect information to run our platform securely and comply with applicable law. This policy explains what data we gather, how we use it, who may access it, and what rights you have. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.

We encourage you to read this policy in full. If you have questions about how we handle your data, contact us at the email or messaging address listed at the end of this document.

Data We Collect and How We Use It

Account registration and identity verification

We collect your name, email address, phone number, and date of birth when you create an account on tayo. We use this information to set up your account, communicate with you about your account status, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

Before your first withdrawal, we require KYC verification. This means you must upload a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement issued within the last three months). We use this information to confirm your identity and prevent fraud. We store these documents securely and do not share them with third parties except as required by law.

Payment and financial data

We collect information about your deposits and withdrawals, including the payment method you use (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), the amount, and the date. We do not store your full bank account numbers or e-wallet credentials on our servers. Instead, payment processors (such as the banks and e-wallet operators themselves) hold this sensitive information, and we retain only transaction records for audit and compliance purposes.

We use payment data to process your deposits and withdrawals, detect suspicious activity, and comply with financial reporting requirements. If you deposit via a bank virtual account during Idul Fitri or Idul Adha when processing may be slower, we track your transaction to ensure it eventually credits or is refunded.

Behavioural and gaming data

We collect information about your activity on tayo—which matches you view on our Liga 1 or Piala AFF sportsbook, which live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) you join, which slot games (Aviator, Sweet Bonanza, Mahjong Ways) you play, and your bet history. We use this data to improve our platform, personalise your experience, and detect problem gambling or fraud.

Technical data and cookies

We collect information about your device (operating system, browser type), your IP address, and the pages you visit on tayo. We use cookies and similar tracking technologies to remember your login state, store your preferences, and analyse how users interact with our platform. These cookies help us optimise performance and security.

Some cookies are essential (e.g., session cookies that keep you logged in). Others are optional and used for analytics. You can disable non-essential cookies in your browser settings, though this may affect your experience on tayo.

Communication data

If you contact our support team via email, in-app chat, or phone, we collect and retain your messages, call logs, and any attachments you send. We use this information to respond to your inquiry, resolve disputes, and improve our customer service. We may also use your contact information to send you important updates about your account or changes to our terms.

Our Data Protection Commitments

Third-party processors and data sharing

We work with third parties to operate tayo. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers and mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and analytics services. We share only the minimum data necessary for these partners to perform their functions. All third-party processors are contractually bound to protect your data and use it only as instructed by us.

We may be required by law (court order, regulatory authority, law enforcement) to disclose your data. In such cases, we will comply with legal demands and, where permitted, inform you of the disclosure.

Data security and storage location

We employ encryption, firewalls, and regular security audits to protect your data against unauthorised access. Our servers may be located outside your jurisdiction; by using tayo, you consent to data transfers across borders as necessary to provide the service. We retain your data for as long as your account is active, plus a reasonable period for legal compliance and dispute resolution.

Your rights and choices

You have the right to access, update, or delete your personal data on tayo. You can manage most account information in your account settingsIf you wish to delete your account entirely or request a copy of all data we hold about you, contact our support team. We will respond within a reasonable timeframe, subject to any legal obligations that may require us to retain certain data.

We do not use your data for automated decision-making that would have legal or significant effects on you (e.g., we do not automatically ban accounts based solely on algorithmic analysis without human review).

Policy updates and contact

We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a prominent notice on tayo. Your continued use of tayo after such notice constitutes acceptance of the updated policy.

If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been misused, please contact us at [email protected] or via the in-app messaging feature. We are committed to responding to all privacy inquiries promptly and fairly.

• We collect account, payment, behavioural, technical, and communication data.
• We use your data to operate tayo, comply with law, and enhance your experience.
• We protect your data with encryption and security measures.
• You have the right to access, update, or delete your personal information.